The Issue: The Adoption Barrier
Companies spend millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a seamless transformation. However, complication, ongoing changes, and no clear support often result in a "productivity gap":
- Employee Struggles: Staff find it difficult to navigate new SAP interfaces or complete advanced transactions, leading to delays and increased dependence on support teams.
- Process Deviation: Users bypass standard SAP processes, which results in data inconsistency, regulatory problems, and delays.
- Training Attrition: Traditional training is easily lost, leaving staff unsupported when they face real-time tasks.
- Missed Returns: The full value of the SAP system is not realised, as most users access only a fraction of its features.
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The Approach: Contextual Support with SAP WalkMe
The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, closes the user experience gap. It sits on top of your SAP systems to deliver context-sensitive assistance exactly when needed.
By deploying WalkMe with SAP, your clients can ensure every employee, regardless of experience level, can be productive from the outset.